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Chat – where to next?
In the past a chat room was a valued addition to any transgender web site.
Before the advent of SMS, Skype and social media it was invaluable for those in the closet to talk with others.But times change, and so do the needs of our members.
Although TgR has always had a chat room its use over time has changed.
This post is an invitation for us to discuss what role chat could have going forward.The current situation
TgR hosts a chat module that supports both a Facebook-like private 1-to-1 messaging (IM) and a public room.
The chat module is built on current technology and doesn’t use Flash.
Because the public chat room requires a lot of screen space it is only enabled on a few pages in the site, and is not provided on tablets.Both chat types are lightly used.
Many attempts to chat privately (IM) are unsuccessful (probably because the other person is not on a web page that displays the chat).
When the public chat room is in use it often only has two active chatters.
The public chat room is unreliable and tends to freeze. The private chat doesn’t seem to have this bug.
The public chat room has had to be modified to stop un-moderated content appearing whenever the chat is displayed. This modification means the public chat room is often not available.Where next?
Do we need a chat/IM feature?
Quote:I suspect the answer is “yes”. Messaging doesn’t provide the opportunity to “chat” and many members I think like to chat. Not all members have (or want to have) Skype or Facebook to chat, and so having a feature on the TgR site ensures that everyone can be involved.Do we need a public chat room?
Quote:Occasionally more than two people discuss something in the public chat room. It doesn’t happen very often and it always seems to involve the same few members. Normally the discussion fails because the chat freezes for one or more of the chatters.Can we have the chat enabled throughout the website?
Quote:The TgR website is designed to be smartphone/mobile/laptop/desktop compatible – this is a good thing.
The public chat room has to be big – and so consumes a lot of space on smaller devices. So it can’t be shown all the time.
It is possible to minimise the chat room to a single status bar by default, but when this is done the chat room is not visible and the usage drops significantly.
If we didn’t have the public chat room we could have the chat on every page (for IM) – the chat list of members on-line could perhaps be configured to replace the existing green dots.
And if the chat was enabled everywhere I expect a lot more private IM chats would succeed.Can we modify the chat module so that…..
Quote:The chat is horendously complex. Modifying it is very time consuming , as is maintaining it. The admin preference would be to go back to the as-bought original module.So can I have your feedback.